Refund policy
The AMFRZ store is run by Hosk Development (ABN 87 647 812 334). Payments are processed by Tebex. Everything sold in the store is a digital item delivered in game.
Your rights under Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.
- Major failure: if an item is never delivered, is significantly different from its description, or doesn't work and we can't fix it, you're entitled to a refund.
- Minor failure: if something goes wrong that can be fixed, such as a delivery that didn't arrive, we'll fix it within a reasonable time, for example by redelivering the item. If we can't, or don't, you can ask for a refund.
You can read more about your rights on the ACCC website.
Change of mind
We don't offer refunds if you change your mind or buy the wrong item, once it has been delivered. If you made a mistake, contact us before using the item and we'll see what we can do.
Bans
If your account is banned for breaking the server rules, items you bought are not refunded, except where the Australian Consumer Law requires it. If you buy an unban and staff find your ban isn't eligible, we'll refund that purchase.
How to ask for a refund
Open a support ticket in our Discord. Include:
- the transaction ID from your Tebex receipt email,
- your FiveM (Cfx.re) username,
- what you bought and what went wrong.
Approved refunds go back to your original payment method through Tebex. Please talk to us before raising a chargeback with your bank. It's usually faster to sort it out directly.